FAQ's
Things you may need to know

Do you set the tents up for me

Yes, our standard hire includes set up and dismantle of all our tents.

Can you make a site visit to assess suitability

Yes, we like to visit a site to make sure access and ground surface are suitable for the tent(s). We also feel it is good to meet face to face with our clients prior to an event so everyone is clear and happy with proceedings, not to mention have a natter and get excited.

How far will you deliver

We travel throughout the UK to wherever you may be. We do charge delivery so please contact us for a quote, we need a venue postcode to do this accurately so if you're not that far down the line yet we can give an estimate. On distances beyond a 3 hour journey please be aware that we may need to apply a stop over fee.

What access do you need

We use a 4x4 with trailer or small lorry on most hires and it is important that the vehicles can get on to the site next to where the tents are to be erected. Therefore acces for these type of vehicle is important. On smaller hires where only one or two small tents have been hired it is less important for vehicle access. However tent component parts are large and heavy so it must be easy for our team to get to the site and must not be too far from the vehicle. If you have any doubts or concerns please contact us to disscuss things further.

Do I need insurance for the tent while in my posession

We apply a damage waiver fee to all hires which removes the majority of financial responsibility for our clients. Standard arrangements when hiring any form of equipment is that the client is fully responsible for all loss or damage. With the value of our equipment on most hires extending to thousands of pounds it is important that the equipment is properly covered. Our damage waiver takes care of this, if you have purchased event insuranceand provide proof of this then we can removethe fee from your bill. For full information regarding this please refer to section 7 of our Terms and Conditions. We are covered for public liability up to £1 million.

Why should I choose FM Tents

We are passionate about our tents and their beautiful designs. It is this which drives us to ensure they look their best for every event. Along with Hannah’s experience in event organisation and Mark’s natural instinct for hard work gives the perfect combination for bringing together perfect events.

What if I want something different to what is shown on the website

We have lots of contacts in the events industry who can assist us with additional equipment, decor and all sorts of other event requirements. Please contact us to discuss what you have in mind and we will do our best to help meet your needs.

How much space do I need to allow to pitch the tent

The size of the tents are given on each tent page however extra space is sometimes needed for guy ropes. This differs from tent to tent and can be adjusted to a certain extent on the amount of space you have so it is always best to contact us to help guide you.

How can I pay

You can pay by bank transfer, cash, cheque or card over the phone or by using Paypal invoice payments (all card payments will incur a 2.5% fee). We ask for a 30% deposit to secure the booking. For more infomation visit our bookings page.

How long does it take to put the tents up

This differs greatly depending on which tent, how many tents and what extras may be installed, therefore it is best to contact us to help guide you.

Will we stay warm and dry

If the weather is inclement being outdoors under canvas can still be a fun event. Our tents are fully waterproof, and with flooring and heating feel warm and toasty inside.

If there are very high winds then we make an assessment to ensure that erecting or collapsing the tents will not be of high risk to health and safety of our crew. Force 5 wind, which is up to 25mph, is when we would consider delaying erection until the wind subsides.

During your event we advise that in winds of 45mph and above the structure should be vacated. Event insurance cover can be found on the internet to offset some weather risks unduly affecting an event.

Can I have an open fire in the tent

No, however in some of out tents you can use a closed unit such as a log burner to prevent overspill of wood and coals. Please contact us for details.

Can guests smoke in the tents

No, we prefer all of our tents to be non smoking areas.

For information on the UK no-smoking law the following is useful:

Are Marquees & Tents affected?
Yes, the law does apply to temporary structures. Premises are considered ‘substantially enclosed’ if they have a ceiling or roof, but have an opening in the walls, which is less than half the total area of the walls. The area of the opening does not include doors, windows or any other fittings that can be opened or shut. Is a marquee or tent a public Place? A marquee or tents supplied to private property, where the only uses are pre-invited non paying guests then, apparently, this is not a public place. However please bear in mind that if there are any subcontractors on site, such as entertainers, speakers, caterers, DJs or other event support staff, then the Marquee becomes a public place. What is your responsibility? There is a requirement for substantially enclosed public structures to have non smoking signs prominently displayed at each entrance. There should be a large (at least A5) sign including the no-smoking symbol at least 70mm in diameter, and carrying the words “No Smoking”. It is against the law to smoke in these Premises, displayed at every public entrance. A smaller sign consisting of the no-smoking symbol at least 70mm in diameter may be instead displayed at staff entrances. The law does not make it clear however whether the display of these signs is the responsibility of the event organiser or the Marquee provider. Having consulted authorities the responsibility would be considered a joint one.

Are we going to have fun

Well ultimately that's up to you, but we'll give you a good start!