Booking with us
how we work

Booking

On making your booking we require a 30% deposit to secure your date and tent. For grand pavilion and stretch tent bookings we require the balance to be paid 30 days before the agreed hire date. For smaller tents and hires the balance can be settled with cleared funds 7 days prior to the hire date. We accept cheques, bank transfer or card payments via telephone or Paypal. All card payments will incur a 2.5% fee (you do not require a paypal account only an email address to pay in this way). All monies must be cleared funds within the stated parameters to comply with our booking conditions. All prices shown on the website are subject to 20% VAT. We apply a 5% damage waiver fee to all bookings, to find out more about what this means this please visit our assurance page. All hirers will need to sign a hire agreement form when receiving the equipment, therefore either the hirer or a representative needs to be present to do this upon completion of setup.

Access

Access is an important issue to consider before hire, on most occasions we will deliver in a 4x4 or truck with trailer and the access must be suitable for such vehicles. Please discuss with us if you feel there may be an issue as it is probable that we will be able to over come difficulties with preparation. Please note that components of the tents are heavy and/or awkward in size, some poles are up to six meters long, it is therefore important that we can park next to or near the erection site. If a site visit hasn't been carried out and we haven't been fully informed of any access issues please be aware that there may be costs added should this cause any inconvenience or lead to an extended setup and de-rig timings.

Other things to consider

We work on the assumption that the site should be level and well drained. If this is not the case we will need prior notification to assess whether the site is suitable.

In the event of severe weather conditions we reserve the right to cancel and/or to determine the exact positioning of the hired tents. We reserve the right to change any information supplied on the website and in our terms and conditions without notice.

For full terms and conditions please contact us for a copy. All clients are sent a copy of our terms proir to any deposit being paid to ensure you are happy with the way we work and our terms of service.

FM Tents reserve the right to change our terms and conditions at any time without proir notice.